Tenants must notify the agent if the property is in need of an emergency repair.
If the agent cannot be contacted the nominated repairer can be contacted directly.
Refer to your list of nominated repairs.
Emergency repairs are repairs for:
• a burst water service or a serious water service leak
• a blocked or broken lavatory service
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm, fire or impact damage
• a failure or breakdown of the gas, electricity or water supply to the premises
• a failure or breakdown of an essential service or het water, cooking or heating appliance
• a fault or damage that makes the premises unsafe or insecure
• a fault or damage likely to injure a person, damage property or unduly inconvenience a resident
of the premises
• a serious fault in a staircase, lift or other common area or premises that unduly inconveniences
a resident in gaining access to, or using, the premises
All other repairs are considered to be routine repairs – These are to be reported to the agent in business hours, in writing.
For further information you can download a Fact Sheet from the Residential Tenancies Authority (RTA)